ServiceNow Certified System Administrator Certification

ServiceNow Certified System Administrator Certification

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Course Key Learnings

• Understand how ServiceNow works behind the scenes
• Master administration on the ServiceNow platform
• Understand the different configurations & customizations
• Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Course Content

Module 1

• Introduction
• User Administration and Security Controls
• Creating Tables and Applications
• Implementation of Incident
• Exercises

 Module 2:

• Implementing Problem Management
• Implementing Change Management
• Implementation Configuration Management
• Managing Approval Process using Approval Rule and Process Guide
• Exercises

Module 3

• Implementation of Service-Catalog
• Service Level Management
• ServiceNow ITSM Platform Reporting
• Exercises

Module 4

• Scripting in ServiceNow
• ServiceNow Integrations
• Web Services
• Workflow
• Rest services
• Supplemental Advanced Topics
• Debugging
• Auditing
• Exercises

Final Project

Who this course is for

• Those who are new to the ServiceNow platform
• Anyone interested in becoming a ServiceNow administrator or developer
• Those who are looking to pass the ServiceNow certified System Administrator exam

Requirements

• An understanding of ITIL principles can help but is not required

Flexible Class Options

• Week End Classes For Professionals  SAT | SUN
• Corporate Group Trainings Available
• Online Classes – Live Virtual Class (L.V.C), Online Training

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